Returns & Exchanges
At Rockfish, we strive for 100% satisfaction with our premium seafood and pantry staples. Due to the perishable nature of our products, we offer a dedicated resolution process for any items that do not arrive in peak condition.
Inspect Your Order
Upon delivery, please immediately check your package for any signs of damage or temperature compromise to ensure the quality of your food items.
Document Issues
If you encounter any problems, take clear photographs of the product and the shipping label within 24 hours of receiving your delivery.
Contact Support
Email our customer care team at [email protected] with your order number and the documentation to initiate a refund or replacement request.
Receive Resolution
Our team will review your claim within 2 business days and issue a credit or dispatch a fresh replacement for any verified quality concerns.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing